COVID-19 (Coronavirus): Notices related to COVID-19 for members, groups and brokers – READ MORE.
Below is a list of frequently asked questions members may have that are specific to using their dental benefits during the COVID-19 pandemic.
Our customer service team will continue to be available to answer any questions and assist our members during this time. Visit our Contact Us page for more information. In addition, any claims we receive will also continue to be processed.
Providing a high level of service to our members, groups and brokers is a top priority, and it will be business as usual in terms of the service we provide you.
Providers and members have 15 months from treatment date to submit a claim. We are extremely hopeful that COVID-19 will not delay claim submittals past this standard 15-month filing time. However, if a member or provider needs an extension on a claim due to this national emergency, we will handle these on appeal as needed.
Dental offices nationwide have always prioritized a sanitary environment and continue to take extra precautions during COVID-19. Here is what to expect when visit your dental office. If you have a dental emergency, contact your dental provider.
Our processing policies do not allow network dentists to bill members for PPE. Non-network dentists are not required to follow these guidelines. If you’d like to find a network dentist, please visit our Find a Provider search.
If you have any questions regarding your dental health, call your dentist. If you do not have a regular dentist, you can search for a network dentist on our website at truassure.com.
Here is some additional guidance on what a dental emergency may be. Call you dentist immediately if you experience:
Yes, TruAssure allows for a limited exam only and members can receive teledentistry services from any dentist. TruAssure also has partnered with TeleDentistry.com to offer an alternative method for TruAssure members who have a dental emergency and don’t have an established dentist or who are experiencing an after-hour dental issue to access 24/7 virtual dental care. Learn more.
Need a dentist near home, work or your kids' school? With one of the largest networks in the country, we make it easy to find a dentist who fits your location and your schedule.
* All TruAssure dental plans, other than Basic and Preferred dental plans, are offered in association with the DenteMax Plus dental network arrangement, which includes participating dentists from the DenteMax, United Concordia and Connection dental networks. TruAssure Basic and Preferred dental plans for both group and individual members are offered in association with the DenteMax dental network.
Whether you are looking for a claim form or application, TruAssure makes it easy to find what you need.